Customer Service Associate – German
Contract Pharmaceuticals Limited
Cherrywood
1d ago

Job Description

Are you a motivated person with a bit of work experience looking for a great start point to get into sales and a passion for making customers happy?

This role is a mix between customer support and sales and is a fantastic opportunity for people interested in starting a career in sales.

Who You Are :

You are eager to get your foot in the door and embrace the fast-paced buzz of the media world. Working for a global leader in digital content supporting successful sales teams excites you and you thrive in a fast-paced, service-oriented environment where terrific customer support is critical.

In this role, you would be responsible for providing service to inbound customer enquiries that are service-related and delivering administrative assistance and general support to the sales team.

Your goal is to help our customers, internal and external, work smarter. You’re an excellent communicator across multiple mediums like phones, chat, and email, and are focused on solving problems in a manner that enhances the overall customer relationship.

Your Next Challenge :

  • Receive and process inbound sales queries from clients via the phone, email and online chat.
  • Sell to customers and engage them in discovery activities that determine customer their needs, suggests relevant products and services, and gathering relevant customer information.
  • Process, track, code and manage invoices and internal reports in a timely and accurate manner.
  • Assist the sales team with other paperwork and administrative needs to enhance and streamline the workflow within the department.
  • Answer phones promptly to ensure customers receive timely service and attempts to direct the customer to the appropriate salesperson to assist them with sales queries.
  • Handle customer requests for service related to password resets, download issues, technical questions, etc.
  • Create research Customer Relationship Management (CRM) tickets.
  • What You'll Need :

  • Strong interpersonal, organisational and communication skills.
  • 1 to 2 years relevant customer service experience.
  • Strong attention to detail.
  • Relevant customer service experience and the ability to build and maintain relationships via telephone and email.
  • Proficient computer literacy (internet, Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, etc.).
  • Strong desire to learn.
  • Fluent English and German
  • Apply
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