Pensions and Investments Administrator (Permanent & Contract roles)
Standard Life
Dublin, Ireland
30d ago

Introduction and Background

At Standard Life, providing the highest quality service that establishes trust is at the heart of what we do. We are looking for high energy, customer focused individuals who can deliver a positive and proactive customer experience.

You don’t need to be a seasoned financial services professional. It’s not even vital that you’ve worked in an office or contact centre (though it might be useful).

What’s important is that you have solid customer service experience, together with the pride and passion to go the extra mile for our customers.

What you'll do As part of our Customer Service team you will :

  • build satisfaction and trust with customers
  • respond efficiently, accurately and fairly to customer inquiries using the correct processes and procedures
  • maximise opportunities to retain and grow business
  • follow communication procedures, guidelines and policies
  • handle customer complaints, provide appropriate solutions and alternatives within the time limits; following up to ensure resolution
  • identify areas of opportunity and proactively work with the appropriate teammates to develop and improve processes to drive continuous process improvement
  • What you need

  • The best administrators :
  • have a natural flair for customer service; meeting and frequently exceeding customer needs and expectations
  • have strong communication skills
  • have an ability to multi-task, prioritise and manage time effectively
  • have a positive attitude and willingness to serve others
  • have a relentless passion for providing a world class experience
  • demonstrate a high level of critical thinking and problem solving skills
  • demonstrate flexibility in working patterns to meet business needs and customer volumes
  • ideally, QFA qualified (or working towards it)
  • Those interested should be excited to demonstrate these skills and be eager to be part of a team of equally driven people.

    Why Standard Life? At Standard Life we believe in creating a positive, energised working environment that gives you every opportunity to achieve success.

    This commitment is what drives us to achieve a diverse workplace. We don’t just accept difference we celebrate it, we support it, and we thrive on it. Our Benefits

  • Performance bonus
  • Flexible working hours
  • Lunch allowance
  • Paid volunteering leave
  • Life assurance
  • Private health insurance contribution
  • Join our collaborative team and be part of a work environment allows you to realise your full potential.

    Customer Service

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