Senior Technical Engineer - Tier3 (B2C Commerce)
Salesforce.com, Inc
Dublin, IE
1d ago
source : DirectEmployers Association

Job Category Customer Success Group Job Details Salesforce Commerce Cloud is a leading provider of software-as-a-service (SaaS) e-commerce solutions that enable companies to easily design, implement and manage their own customised e-commerce sites, including websites, mobile applications, and other digital storefronts.

Customers use our highly scalable and integrated Commerce Cloud platform to more easily launch and manage multiple e-commerce sites, initiate marketing campaigns more quickly, and improve e-commerce traffic.

Salesforce Commerce Cloud is seeking a Senior Technical Resource to join the Salesforce Commerce Cloud Support Team. This position is for someone who is highly motivated, self- directed and has a desire to work on a cloud-based eCommerce platform.

A successful candidate should be able to help customers and partners overcome technical challenges, provide hands-on troubleshooting and best practice guidance to the broader team.

  • Responsibilities : + Deliver Technical Support to customers who are using Salesforce Commerce Cloud platform+ Provide technical knowledge and demonstrate troubleshooting skills to assist customers+ Proactively monitor performance and investigate scalability issues using various diagnostic / monitoring tools (Grafana, AppDynamics, MAT etc)+ Perform audits of customer environments to ensure success, stability, and scalability+ Help to drive complex, high-profile, technical escalations from customers to a satisfying conclusion+ Assist in handling the resolution of critical technical issues, ensuring prompt and complete resolution to technical challenges and business issues+ Creating knowledge base articles to empower customers and your colleagues+ Contribute to coming up with and developing useful internal applications for your colleagues+ Share best practices with team members to increase efficiency+ Mentor, guide and help grow new team members+ Represent support organisation by participating in cross-functional projects+ Provide on-call weekend support on a rotating basis Qualifications : + 2+ years providing customer-facing product / technical support (Web-based products or eCommerce preferred) OR 2+ Years in a role with Relevant Experience Degree in computer science or equivalent experience+ Strong verbal and written communication skills with an ability to effectively communicate at both technical and business level+ Experience with one or more object-oriented programming and scripting languages+ Good Familiarity with web technologies (HTML, JS, CSS, XML)+ Understanding of web-based server-side technologies;
  • including full-stack troubleshooting across Application, Web and Database layers+ Understanding of database technologies and the ability to create basic SQL scripts+ Familiarity with enterprise network infrastructure, i.

    e, DNS, Load Balancers, IP addressing, Routing and CDN+ Ability to perform log analysis and use log-mining tools+ Familiarity with development IDE's such as Eclipse, IntelliJ+ Strong problem-solving, troubleshooting and root cause isolation skills+ Ability to prioritise, multi-task and perform effectively under pressure in fast-changing conditions Ideal candidates will have experience in some of the following : + Writing / debugging JavaScript applications+ Debugging Java code in enterprise environments+ Analysing heap and thread dumps+ Analysing network traces and routes+ Performance and scalability analysis (profiling techniques, identifying software / platform bottlenecks)+ Experience providing web-development, SaaS / PaaS / cloud or API support+ Knowledge of eCommerce domain+ Familiarity with one or more current client-side web frameworks (AngularJS, React, Ember, Backbone)+ Knowledge in any of the following e-commerce suites and related technologies : Salesforce Commerce Cloud (Demandware), Adobe and Oracle eCommerce+ Experience with middleware technologies like Apache, Tomcat, Nginx, etc+ Commerce Cloud Digital Certified Developer Accessibility - If you require accessibility assistance applying for open positions please contact the Salesforce.

    com Recruiting Department at mailto : applicant access salesforce.com . Posting Statement Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers.

    Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

    Headhunters and recruitment agencies may not submit resumes / CVs through this Web site or directly to managers. Salesforce.

    com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.

    com or Salesforce.org.Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way.

    We harness technologies that can revolutionize companies, careers, and, hopefully, our world.Salesforce is built on a set of four core values : Trust, Customer Success, Innovation, and Equality.

    By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the "Most Admired Companies in the World" and one of the "100 Best Companies to Work For" eleven years in a row, and named "Innovator of the Decade" and one of the "World's Most Innovative Companies" eight years in a row by Forbes.

    There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job.

    They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that's so much bigger than themselves, an industry, and their company.

    We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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