Subscriptions Manager
Workday
Dublin, Ireland
2d ago

Job Description

The Subscriptions Manager will be an individual contributor role and will be responsible for monitoring existing subscriptions, establishing best practice subscription review processes and proactively reaching out to customers on a regular basis.

This role will be cross-functional working closely with Renewals, Sales, Customer Success, Customer Operations, Finance & Legal.

Success in the role requires a team player approach, ability to independently work across organisations with disparate needs, creativity and original thinking to proactively identify new and different approaches to analysing data, and to synthesise multiple information sources to generate fresh strategic insights.

Key Areas of Responsibility

  • Perform and execute regular reviews to identify trends and uncover useful insights with regards to subscription licensing
  • Responsible for identifying, qualifying and closing subscriptions reporting process in a timely manner
  • Proactively monitor customer base adherence with their underlying subscription agreements
  • Liaise with internal stakeholders and customers to ensure issues are resolved timely, while being cognisant of overall customer relationship
  • Provide guidance and expertise that contributes to adherence with Workday’s subscription agreements
  • Contribute to the development of Workday’s subscription review process
  • Prepare monthly reports outlining subscription KPI’s
  • Participating in process and system improvements by acting as a Subscriptions operations subject matter expert
  • Skills and Knowledge

  • Minimum of 2+ years’ experience in similar field
  • Proficiency with Salesforce.com is preferred
  • Expert knowledge of Microsoft Excel and prior experience with modelling and analysis is essential in performing the role successfully
  • Ability to turn large volumes of data into meaningful and insightful analysis
  • Extensive attention to detail with a high level of commitment to process adherence and a strong focus on business simplification
  • Strong team player able to represent Workday’s unsurpassed customer experience while managing sensitive customer discussions
  • Comfortable presenting and engaging with cross-functional teams and executive management
  • Proactive, creative, entrepreneurial and results oriented
  • Strong written and verbal communication skills
  • Demonstrated ability to work in an independent manner and ability to work collaboratively
  • Experience in Software License review a plus
  • The position is available at our Dublin, Ireland office. No relocation is provided for this role
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