IT Helpdesk/Field Engineer
Centric Health
Dublin, County Dublin, IE
3h ago
source : BidRecruit Ltd.

IT Helpdesk / Field Engineer

Location : Balally and Centric Health sites around Ireland

1 x permanent, full time

Centric Health provides Primary Healthcare GP and Dental Services, Urgent Care, Radiology Services and Occupational Services to over 200,000 patients in Ireland and the UK each year.

Our goal is to provide the Best Available Care, preferably in local communities, quickly and cost effective. We put our patient first and design our services around them using best medical practice and innovative care, delivered with kindness and humility.

To supplement and strengthen our existing IT team we are looking to recruit an IT Helpdesk / Field Engineer to join. Although location is flexible (preferable Leinster), regular visits to our location in Dundrum and greater Dublin area will be required.

KEY RESPONSIBILITIES :

  • Installation & support of backbone network devices such as : Ethernet switches, wireless controllers, routers, firewalls, etc.
  • Administration of core systems & applications : Hyper-V, Windows Server, Exchange, O365, Antivirus, Active Directory, SQL, Firewalls, anti-
  • virus, anti-spam, general and

    application servers, etc.

  • Commission, support and troubleshoot local print solutions
  • DNS and DHCP maintenance
  • Inventory, manage and monitor all hardware and services on a continuous basis
  • Onsite user training and assistance
  • Provide hand and eye support to members of the Service Desk when onsite
  • Take Helpdesk calls and handle Helpdesk tickets when not onsite (remote possible)
  • Identify, and correct any issues across the network or company technology infrastructure
  • Technology landscape :

  • Windows Active Directory
  • Office 365 Email / SharePoint / Microsoft Teams
  • Windows 7 / 10 / Citrix Thin Client computers
  • Citrix XenApp
  • Cisco (Meraki) based LAN / WLAN
  • Microsoft SQL Server
  • Diverse Printer Environment
  • DELL / HP Servers and Desktops / Laptops
  • Requirements :

  • Broad interest in ICT Technology / Tech savvy
  • Good communication, customer service and interpersonal skills
  • Keen attention to detail and finish tasks
  • Enjoying working in a small team
  • Ability to think big and outside the box and challenge the status-quo
  • Drive and champion innovation and continue improvement
  • Able to work on one own initiative and confidence to raise and flag issues that impact service delivery
  • Eligible to work in Ireland
  • Full Driver's License (VAN will be provided)
  • 3+ years of experience working in an IT Support role
  • Centric Health is an equal opportunities employer.

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