Key Responsibilities :
Provide technical support to customers and ensure that all technical outcomes are met in a timely fashion and within service level standards
Respond to and resolve technical support requests relating to products via online ticketing system, via email or by phone
Administer users through Active Directory, Centrify and other application administrative interfaces
Troubleshoot and resolve application issues
Participate in writing and maintaining Support KnowledgeBase articles
Participate in the team training program and stay up-to-date on new applications, technologies, and environments.
Willing to participate in after hours on-call rotation or weekend coverage based on business needs.
Qualifications & Experience
Bachelor's degree or commensurate work experience
Minimum of 2 years of Computer Helpdesk / Application Support or relevant IT experience
Effective verbal and written communications skills in English and German
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.