Helpdesk Engineer - German speaking
Morgan Mckinley Global
Cork City,Ireland
5d ago

Key Responsibilities :

  • Provide technical support to customers and ensure that all technical outcomes are met in a timely fashion and within service level standards
  • Respond to and resolve technical support requests relating to products via online ticketing system, via email or by phone
  • Administer users through Active Directory, Centrify and other application administrative interfaces
  • Troubleshoot and resolve application issues
  • Participate in writing and maintaining Support KnowledgeBase articles
  • Participate in the team training program and stay up-to-date on new applications, technologies, and environments.
  • Willing to participate in after hours on-call rotation or weekend coverage based on business needs.
  • Qualifications & Experience

  • Bachelor's degree or commensurate work experience
  • Minimum of 2 years of Computer Helpdesk / Application Support or relevant IT experience
  • Effective verbal and written communications skills in English and German
  • Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

    BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

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