Every single day, people do amazing things at Apple. What will you do? At Apple, new ideas have a way of becoming great products, services and customer experiences very quickly.
Bring passion and dedication to your job and there’s no telling what you could accomplish. AppleCare Channel Programs provides support to Apple’s Service Channel.
We work with cross-functional partners including AppleCare Engineering and Field Service Channel Managers to develop and deploy extraordinary service solutions for active products.
We are currently looking for an AppleCare Program Manager. You will drive how Apple Retail Stores, Apple Authorized Service Providers, and iPhone Carriers provide service to customers when service strategies are changed or introduced and also help maintain these level of standards.
Are you an experienced program manager who is passionate about the intersection of technology and customer experience? Closing date : COB 18th May, 2018
Exposure or experience working with channels, stores, or external partners is a plus.
Takes initiative, thrives in autonomous work environment.
You should be comfortable with supporting highly confidential projects and driving decision-making with limited or incomplete information.
You will often work as part of large cross-functional team and be on point to identify the appropriate partners for each situation as it arises.
Running projects as Channel Response lead for Repair Strategy changes and other response initiatives. Leading projects for and supporting the Channel Readiness Programs team as needed in support of Service Channel impacts.
Risk management; Success metrics; Issue resolution. Investigating emerging Service issues and leading development of action plans to identify and correct root causes.
Partnering closely with AppleCare Engineering, Channel Management, Channel Communications, and Apple Channel Support teams to define project scope and deliverables.
Degree or MBA with minimum 10 years relevant Operations experience in a high volume operations environment. Apple is an equal opportunity employer that is committed to inclusion and diversity.
We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities.
Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.