Cisco Voice engineer
Global Technology Solutions
Ireland
19h ago

Detailed Job Specification

Cisco Voice engineer

A fantastic opportunity has arisen for a Cisco Voice engineer to join well established blue chip organisation based at one of their prestigious customers in Dublin.

As a Cisco voice engineer you will lead the process of migrating the Cisco Telephony platform. This position is for an initial 6 month period.

You will work closely with project team to primarily engage and actively lead in the process of upgrading from Cisco Telephony Platform from V10.

5* working with Aastra and Cisco CUCM.

  • Respond to Customers needing assistance by performing 2nd line with occasional specialised 3rd line support diagnostics, so as to resolve the fault and / or implement a workaround solution that meets SLA standards and customer needs.
  • Report, manage and progress incidents that are to be resolved by 3rd Party contractors / service partners.
  • Liaise with manufacturers (e.g. Cisco) at a technical level, as part of technical escalation and resolution of Incidents.
  • Maintain accurate up to date customer documentation
  • Validate project specific changes to meet the customer requirements
  • Remediate reported incidents within SLA
  • Assist the Change Management Team as and when requested and advise of any changes that were implemented during Incident resolution process (retrospective changes)
  • Maximise customer benefit through the provision of technical advice and support whenever the opportunity arises.
  • Raise progress and monitor all escalations to suppliers ensuring satisfactory conclusion
  • As a Cisco voice engineer you will have :

  • Experience as a Voice and Data Network engineer in a Customer Service environment
  • Cisco CCNP certification
  • Excellent customer service skills
  • Technical ability to Routinely resolve complex voice and data networking problems both hardware and software related :
  • WAN Protocols, Routing Protocols, Switching, IP Telephony & Voice
  • Ability to work in a pressurised environment, multi-tasking whilst still paying attention to detail and accuracy.
  • Call Manager Experience such as :
  • Setting up Phones, Lines, hunt groups, pickup groups, names
  • Extension Mobility
  • Use of the Bulk Administration Tool (BAT)
  • Real Time Monitoring Tool (RTMT)
  • Backup and Restore process
  • Working hours :

    Monday to Friday. 0900-1730

    So if you are a Cisco voice engineer looking for your next exciting contract please apply now.

    Our client are open to contractors for this role or having the position as a six month FTC .

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