Detailed Job Specification
Cisco Voice engineer
A fantastic opportunity has arisen for a Cisco Voice engineer to join well established blue chip organisation based at one of their prestigious customers in Dublin.
As a Cisco voice engineer you will lead the process of migrating the Cisco Telephony platform. This position is for an initial 6 month period.
You will work closely with project team to primarily engage and actively lead in the process of upgrading from Cisco Telephony Platform from V10.
5* working with Aastra and Cisco CUCM.
Respond to Customers needing assistance by performing 2nd line with occasional specialised 3rd line support diagnostics, so as to resolve the fault and / or implement a workaround solution that meets SLA standards and customer needs.
Report, manage and progress incidents that are to be resolved by 3rd Party contractors / service partners.
Liaise with manufacturers (e.g. Cisco) at a technical level, as part of technical escalation and resolution of Incidents.
Maintain accurate up to date customer documentation
Validate project specific changes to meet the customer requirements
Remediate reported incidents within SLA
Assist the Change Management Team as and when requested and advise of any changes that were implemented during Incident resolution process (retrospective changes)
Maximise customer benefit through the provision of technical advice and support whenever the opportunity arises.
Raise progress and monitor all escalations to suppliers ensuring satisfactory conclusion
As a Cisco voice engineer you will have :
Experience as a Voice and Data Network engineer in a Customer Service environment
Cisco CCNP certification
Excellent customer service skills
Technical ability to Routinely resolve complex voice and data networking problems both hardware and software related :
WAN Protocols, Routing Protocols, Switching, IP Telephony & Voice
Ability to work in a pressurised environment, multi-tasking whilst still paying attention to detail and accuracy.
Call Manager Experience such as :
Setting up Phones, Lines, hunt groups, pickup groups, names
Use of the Bulk Administration Tool (BAT)
Real Time Monitoring Tool (RTMT)
Backup and Restore process
Working hours :
Monday to Friday. 0900-1730
So if you are a Cisco voice engineer looking for your next exciting contract please apply now.
Our client are open to contractors for this role or having the position as a six month FTC .
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