Bristol Myers Squibb (BMS) has one of the richest biopharmaceutical pipelines in the industry. We discover, develop, and manufacture lifesaving and life altering drugs in cancer, hepatitis C, heart disease, and other therapeutic areas.
BMS also has one of the most reliable supply networks and our clinical operations program is among the best and busiest anywhere.
We are a company that is forward thinking, a company in which diversity and inclusion are at the forefront of how we view our talent and how we work.
Our science is second to none and the transformation work underway will enable us to continue to lead our peer group.
Bristol-Myers Squibb External Manufacturing is looking for a permanent Customer Service and Inventory Manager to lead customer planning and inventory management activities within the External Manufacturing organization.
The Customer Service and Inventory Manager will be responsible for leading the customer planning teams to manage activities related to forecasts, purchasing and customer order fulfilment to ensure a high level of service and smooth supply of product.
The successful candidate will also be responsible for the management, oversight and reporting for all External Manufacturing owned inventory at internal and external locations globally.
Key Responsibilities : Customer Service
Manage External Manufacturing Tolling Centre in Ireland to ensure a high level of Customer Service
Manage the efficient processing of orders and clear communication with internal and global stakeholders
Support the compliant supply of product to our customers
Ensure all import and export activities are executed correctly
Support product divestitures to ensure a smooth transition
Support and execute all new supply models, product launches, product transfers
Ensure that data accuracy is maintained for all customer planning owned data
Ensure compliance with Supply Chain, Quality and Financial procedures
Maintain credit limits for third party customers and release sales orders as requested
Manage month and year end customer planning activities, ensuring finance deadlines are met and financial reporting is accurate
Maintain all transfer prices for Swords Laboratories and calculate credit / debit due to markets as a result of retrospective pricing
Work with Finance to ensure that correct fiscal details are used for new supply models
Provide information to support Financial Audits
Responsible for the management of all types of inventory owned by ExM
Determines, implements and maintains the appropriate inventory control parameters in the SAP system
Responsible for ensuring financial provisions are in place and accurately maintained
Responsible for the management of excess and obsolete inventory
Implements a cost recovery program for excess inventory
Proactively identifies inventory issues and implements solutions after consultation with the relevant business leaders
Trouble shoot cost risks to the business and develop process and control points to mitigate under GMP guidelines and practice
Meet inventory reporting requirements at local, regional and global levels. This includes daily, monthly and projected inventory levels v’s actual and budgeted inventory levels across all inventory types
Participates in inventory audits and cycle counts as required. Performs investigations and gap analysis as necessary
Conducts thorough and careful analysis of data, gathers critical information
Establishes strong working relationships with key stakeholders
Has oversight responsibility to ensure ExM inventory data is maintained accurately and in a timely manner
Team work / Safety / Development
Promote a high performance team culture within customer planning and inventory teams
Hold regular meetings with key stakeholders to optimize communication channels and information flow
Support the implementation of EHS policies in the customer planning and inventory teams
Set objectives and guidelines for all personnel, provide feedback on performance through the performance connections process
In addition to the core competencies of Leadership; Innovation, Communication skills, Teamwork, Problem Solving and a Commitment to Quality and Compliance, the job holder will require excellent negotiations skills
Knowledge of supply chain concepts and practices in Pharmaceutical, Cosmetic, Food or FMCG industries
Knowledge of technology, ERP, materials planning and financial controls
Knowledge of international customs & trade, taxation, transfer pricing and cGMP regulatory requirements
Excellent Analytical and PC application knowledge
Excellent analytical, verbal and written communication, critical thinking and problem solving skills required.
Ability to prioritise, organise and manage multiple tasks to tight deadlines
Understands BMS products and markets
Ability to work effectively with diverse groups and organizations
Capable to interact with key decision makers in manufacturing technology, quality, supply chain, procurement, manufacturing, finance, legal, EHS
Required Qualifications and Desired Experience
Bachelor’s degree in Business Administration, Sciences, Engineering, Supply chain or finance. Master’s degree and APICS certification desirable
8 to 10 years’ experience in Supply Chain
Demonstrated experience in strategic supply chain and supply relationship management
Strong background in inventory management in complex, multi-site organizations
Experience in working within a global and culturally diverse matrix organization
Demonstrated ability in performing in a dynamic, fast paced, changing and demanding environment
Demonstrated business acumen and ability to organise and present information to cross-functional audiences and senior leaders
Demonstrated ability to frame and build concepts and ideas and develop and execute strategic plans as required
Good understanding of business specific organization, functions and business support systems (manufacturing, packaging, artwork, regulatory, marketing, quality control / quality assurance and supply chain
Understanding of pharmaceutical product lifecycle and obsolescence
SAP and SAP Business Warehouse system knowledge
Knowledge of cost and / or inventory accounting principles
Understanding of pharmaceutical manufacturing operations within the overall business organization and structure