Newskies Help Desk Agent
Ryanair
Dublin, Ireland
5d ago
source : Jobnos

Ryanair Holdings plc, Europe’s largest airline group, is the parent company of Ryanair DAC, Lauda, Buzz, Malta Air and Ryanair UK.

Carrying over 153m guests p.a. on more than 2,400 daily flights from 87 bases, the group connects over 200 destinations in 37 states on a fleet of over 475 aircraft, with a further 210 Boeing 737’s on order, which will enable Ryanair Holdings to lower fares and grow traffic to 200m p.

a. by FY24. Ryanair Holdings has a team of more than 19,000 highly skilled aviation professionals delivering Europe’s No.

1 on-time performance, and extending an industry leading 34-year safety record.

In 2017, Ryanair became the first European airline to have carried over 1 billion customers.

The Role

The role of a Newskies agent is to assist finance, ground operation, airports, call centres etc to ensure smooth running of the Ryanair operations.

Ensuring all policies and procedures are adhered to and providing feedback to airports / ground ops / training etc. This is a permanent position based in our head office in Swords, Co.

Dublin. We are very interested hearing from candidates who have a strong knowledge & background in Aviation.

Working Hours

Working hours are based on shifts. The team is operational Mon Sun, 06.00 00.00. This is a permanent role on offer.

Duties Include but are not limited to :

Newskies Helpdesk provides telephone & email support for all Ryanair European Airports and Call Centres. To provide this support agents are required to complete a range of duties some of which are outlined below :

  • Newskies Helpdesk provides telephone & email support for all Ryanair European Airports and Call Centres
  • Liaise with Ground Operations / Training Department pertaining to Airport issues.
  • Booking of oxygen requests for passengers
  • Notify passengers of cancellation / schedule changes by email and SMS
  • Update of web notices on Ryanair.com
  • Create and maintain all access to the reservations system
  • Liaise with systems department regarding any bugs and defects
  • General administration duties
  • Handling Immigration issues
  • Requirements

    Experience and Qualifications

  • Previous experience in similar role would be a distinct advantage
  • Previous Airline / Airport experience would be a distinct advantage
  • Must show a natural ability in problem solving
  • Must have a proactive approach to dealing with errors / complaints
  • Must possess a high level of interpersonal and written skills
  • Must work well under pressure
  • Must have a good knowledge of Microsoft office
  • Must be enthusiastic, flexible and have the ability to work on your own initiative
  • Must be energetic and enthusiastic individual looking to thrive and progress in an expanding company
  • Must be flexible with working hours
  • A second language would be a distinct advantage to any applicant
  • Staff Travel Benefits

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