Our Client is an award winning outsourcing organisation. Their family values make this a great place to work. The connection between their employees and their customers enables our teams to flourish and provide exceptional customer service, setting the standard to 'wow'.
We now have exciting opportunities for multilingual Customer Support Agents for one of our Global clients.
Provision of an excellent support experience to customer's users via email, via
phone and chat
Investigate and research user issues and identify and escalate bugs so they can be
resolved as quickly as possible
Always be on the lookout for ways to improve the way we do things
Advocate for users and pass ideas and best practices on to the rest of the team
Update the internal knowledge base when you discover something new
Establish effective working relationships with team members