German Customer Support Specialist - Ireland
HeadHunt International
Cork City, Cork, Ireland
3d ago
source : Top Language Jobs

Our Client is an award winning outsourcing organisation. Their family values make this a great place to work. The connection between their employees and their customers enables our teams to flourish and provide exceptional customer service, setting the standard to 'wow'.

We now have exciting opportunities for multilingual Customer Support Agents for one of our Global clients.

Responsibilities

Provision of an excellent support experience to customer's users via email, via

phone and chat

Investigate and research user issues and identify and escalate bugs so they can be

resolved as quickly as possible

Always be on the lookout for ways to improve the way we do things

Advocate for users and pass ideas and best practices on to the rest of the team

Update the internal knowledge base when you discover something new

Establish effective working relationships with team members

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